Knowledgebase

We are sorry to see you go and understand that not all relationships work out.  Sometimes we can...

Domains can not be cancelled in the sense that a hosting account is.  The reason is, unless there...

Usually you will want one payment method for all services with us.  It is possible to change...

Most of our services renew automatically and having a credit card on file helps in this process...

To pay an invoice, please do the following: Login to your account via https://u2-web.com/login/...

To view your control panel and service info, please do the following: Login to the client area...

To update your credit card information on file for automatic invoice payments, please do the...

Charges for Summary Disk UsageAs we use a cluster with hsphere, the disk usages are spread among...

If your sites are showing a page saying it is suspended or under maintenance, it may have been...

Invoices are due on the due date listed on the invoice, however, if you need extra time to pay...

Paying an invoice via Dwolla is easy, please do the following: Login to the client area via...

If you like to use PayPal and want to pay for your invoices automatically like a credit card,...

Two factor authentication helps to secure your account in the event that your password is...

If your site is showing a generic message that says "Maintenance, please check back" or something...

If you think there is a billing mistake on an invoice please contact our billing department and...

Before transferring a domain away from us, you need the EPP code and unlocking of the domain's...

When and What Fees Do I Pay? In your hosting system you can be charged plan fees for account...