Changing of Ticket System

During the following scheduled window, we will be switching the ticket system and the overall help desk systems to a new platform.  Existing tickets will be migrated over and accessible via the same interface as before - with some design changes.  Creating tickets and replying to tickets via email will work the same as before.  This change is ... Read More »

21st Mar 2024
u2-web to become Cooini

For many years we have gone by “u2-web” and it has worked good for us. So good that others have used similar domains and names as ours. As such, in order to be more unique, we will be slowly changing from u2-web to a new name of “Cooini”. This process will begin by u2-web, LLC becoming a brand of Cooini, LLC effective immediately.  No ... Read More »

19th Jul 2018
TLS 1.0 - 1.1 Pending Disabling For PCI

If you use a merchant account, such as, for processing credit cards you may have received a notice that their systems will stop accepting connections via TLS 1.0 and TLS 1.1 per PCI requirements starting in Feburary 2018   We have tested our Apache 2.4 web stack and are confirmed to be functional with TLS 1.2.  To use this stack on ... Read More »

16th Jan 2018
Intel Meltdown and Spectre

We are monitoring the Intel Meltdown and Spectre security issues at this time.  Updates will be scheduled as needed to patch servers once stable patches are available and tested.   If you have any questions, please let support know.  Please see news articles related to this, ... Read More »

4th Jan 2018
Web service updates - Action needed

UPDATE: this work was completed. Update:  We have decided to push this to Monday (10/3/2016 m/d/y) to prevent any issues over the weekend.   Update:  Due to 5.2 and 5.3 using diferent password hashes for database connections and a number of customers using 5.2 with databases, we have extended the switchover to October 1, 2016. If you are using ... Read More »

15th Jun 2016
Holiday Phone Support Schedule

Hello,Per our tradition of previous years, phone support will be routed to voicemail for the below listed holidays.  Ticket support, server monitoring, etc will be handled as any other day.  If you have a critical (service affecting/down) issue, a ticket is recommended and will be responded as always in a timely manner. Thanksgiving (USA) - ... Read More »

26th Nov 2015
Windows Accounts Migrating to Primary Service Cluster

Starting March 9th, 2015 we will be migrating windows accounts to our main control panel / service cluster.  This process will require migration of site files, email, databases, and changing of nameservers for domains.  This process will be manual as there are no automated tools for merging two separate control panels.  As some customers use ... Read More »

3rd Mar 2015
GHOST - glibc CVE-2015-0235

You may have heard about the glibc library vulnerability (CVE-2015-0235)  that hit the news today  We would like to let you know that we have updated the glibc library version on our servers, including managed VPS, to the latest one.  However, according to our information, services were not affected by this as they either did not use the ... Read More »

27th Jan 2015
PayPal - Auto Payments / Billing Agreements Now Available!

Hello,We are pleased to announce that we have added the ability to pay invoices automatically via Paypal without the use of fixed subscriptions. When you use this method for the first time, any future invoices will be drawn from your PayPal account without you having to login to PayPal. In fact, our billing system will handle the invoice and ... Read More »

20th Jul 2014
Sendmail / PHP mail function

The sendmail/php mail functions have been disabled on web6 due to an automated security layer update.  This change has been long coming, though it wasn't expected this soon, and most customers are already using SMTP authentication to send out mail from their scripts.  Using SMTP authentication is also best for mail delivery as mail filters will ... Read More »

19th Jun 2014