Knowledgebase

To Add an email account in Outlook:

1. In Outlook, go to the File tab
2. Under Account Information, and click Add Account.
3. Select Other Internet email
   1. it may also just say "IMAP / POP3 mail"
4. Select which account type you want:  IMAP or POP3
   1. IMAP stores mail on the mail server at all times and is best used with multiple devices checking the same mailbox
   2. POP3 downloads mail from the server and then deletes it at that point or a time that you set and as such using multiple devices to check the mailbox may result in "missing" mail from one device
5. You should now be under the Account Details window where it asks for:
   1. Email address
   2. Name
6. On the account details page, enter:
   1. Your name in the name field
   2. Your email address that you are setting up in the email field
   3. The incoming and outgoing servers
      1. This would be shown on your mail service's page as "Mail server", "Server", or "Hostname"
      2. You may also use mail.example.com where example.com is your domain, however, depending on the mail system used with us you may receive an error for the security certificate not matching
   4. Click the More settings button
   5. On the More settings window, go to the Advanced tab and set:
      1. Incoming server requires encryption type:  SSL
      2. Incoming port: 993 for IMAP and 995 for POP3 depending on which you picked above
      3. Outgoing server requires encryption type: SSL
      4. Outgoing server port: 465
   6. Switch to Outgoing tab and set the following checkboxes:
      1. My Outgoing server requires authentication
      2. Use same settings as incoming server
   7. Click OK on for the More Settings window
   8. Click "Next" on the Account details window
   9. And after the test (if any) is successful, click "Finish"