How to update Credit Card Info
To update your credit card information on file for automatic invoice payments, please do the following: Login to your client area -- https://clients.cooini.com/ Go to the Billing menu -> Manage Credit Card Enter the new card info via the "Enter new…
Cancelling A Domain
Domains can not be cancelled in the sense that a hosting account is. The reason is, unless there is an action by the registry, a domain is valid until it expires . As such, turning off any auto-renew options for the domain and not renewing it will…
PayPal - Auto Payments
If you like to use PayPal and want to pay for your invoices automatically like a credit card, then using the PayPal - Auto Payments payment method is the best of both worlds. To use this method: View an Invoice and select "PayPal - Auto Payment" in…
Setup, Using, and Disabling of Two Factor Authentication
Two factor authentication helps to secure your account in the event that your password is compromised in some way. It does this by requiring something you know, your password, and something that is randomly generated and impossible to guess. Each…
Site shows under maintenance message but site isn't being worked on?
If your site is showing a generic message that says "Maintenance, please check back" or something similar, your account may be suspended. Please see http://u2-web.com/knowledgebase/23/My-Account-is-suspended.html for more information.
When and What Fees Do I Pay?
When and What Fees Do I Pay? In your hosting system you can be charged plan fees for account services provided with your hosting plan and fees for custom jobs. Plan fees, except for domain registration fee are charged for resources acquired beyond…
How to find control panel or services info
To view your control panel and service info, please do the following: Login to the client area via https://u2-web.com/clientarea/ or via the "Account" menu -> Account Login link on our site Go to Services menu -> My Services If you have multiple…
Transfer a domain away from us
Before transferring a domain away from us, you need the EPP code and unlocking of the domain's registrar lock. Please do the following to complete those: Login to the client area - https://clients.cooini.com Go to Domains --> My Domains Find the…
There is a billing mistake, what should I do?
If you think there is a billing mistake on an invoice please contact our billing department and we will look in to the mistake and provide any credits / refund that may be needed. If you believe we have not charged for the full amount due, please…
Canceling your account
We are sorry to see you go and understand that not all relationships work out. Sometimes we can correct the reason that you are canceling for and so would appreciate you contacting us before canceling. If you do decide to cancel, please do the…
