During the following scheduled window, we will be switching the ticket system and the overall help desk systems to a new platform. Existing tickets will be migrated over and accessible via the same interface as before - with some design changes. Creating tickets and replying to tickets via email will work the same as before. This change is ... Read More »
For many years we have gone by “u2-web” and it has worked good for us. So good that others have used similar domains and names as ours. As such, in order to be more unique, we will be slowly changing from u2-web to a new name of “Cooini”. This process will begin by u2-web, LLC becoming a brand of Cooini, LLC effective immediately. No ... Read More »
If you use a merchant account, such as authorize.net, for processing credit cards you may have received a notice that their systems will stop accepting connections via TLS 1.0 and TLS 1.1 per PCI requirements starting in Feburary 2018 We have tested our Apache 2.4 web stack and are confirmed to be functional with TLS 1.2. To use this stack on ... Read More »
We are monitoring the Intel Meltdown and Spectre security issues at this time. Updates will be scheduled as needed to patch servers once stable patches are available and tested. If you have any questions, please let support know. Please see news articles related to this, ... Read More »
UPDATE: this work was completed. Update: We have decided to push this to Monday (10/3/2016 m/d/y) to prevent any issues over the weekend. Update: Due to 5.2 and 5.3 using diferent password hashes for database connections and a number of customers using 5.2 with databases, we have extended the switchover to October 1, 2016. If you are using ... Read More »
Hello,Per our tradition of previous years, phone support will be routed to voicemail for the below listed holidays. Ticket support, server monitoring, etc will be handled as any other day. If you have a critical (service affecting/down) issue, a ticket is recommended and will be responded as always in a timely manner. Thanksgiving (USA) - ... Read More »
Starting March 9th, 2015 we will be migrating windows accounts to our main control panel / service cluster. This process will require migration of site files, email, databases, and changing of nameservers for domains. This process will be manual as there are no automated tools for merging two separate control panels. As some customers use ... Read More »
You may have heard about the glibc library vulnerability (CVE-2015-0235) that hit the news today We would like to let you know that we have updated the glibc library version on our servers, including managed VPS, to the latest one. However, according to our information, services were not affected by this as they either did not use the ... Read More »
Hello,We are pleased to announce that we have added the ability to pay invoices automatically via Paypal without the use of fixed subscriptions. When you use this method for the first time, any future invoices will be drawn from your PayPal account without you having to login to PayPal. In fact, our billing system will handle the invoice and ... Read More »
The sendmail/php mail functions have been disabled on web6 due to an automated security layer update. This change has been long coming, though it wasn't expected this soon, and most customers are already using SMTP authentication to send out mail from their scripts. Using SMTP authentication is also best for mail delivery as mail filters will ... Read More »